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This delivery is very problematic. And we are very disappointed with the unfortunate communication with your factory. First of all we had asked you not to mention any consignee in Russia on the packages. The container with «Silica Flour only» really didn’t had the mention of the consignee in Russia on the packages but the container with “Silica Flour and spare parts” had this mention and as a result we were had to turn it back to USA as the custom clearance of such cargo in Russia is not possible. You had mentioned the consignee Cherepovetsky factory but we were planed to make custom clearance on our firm. Please tell me who had bought the cargo at your Factory? Is it was Cherepovetsky factory? No. It was our company. So why didn’t you execute our instructions? I find them not very complex. But you did not do this and we were had to reject the cargo in Russia and send the cargo for taking off the labels and the only country we can send the container by Russian rules is back to USA. So we faced the additional charges as reexport procedure, demurrage, regulations with Russian customs, freight to USA, loading/unloading, storage at the warehouse, checking of the cargo and taking off the labels, freight to Russia, additional import and export procedure in USA, penalty fee for the Russian client.